We ship worldwide from our London showroom.

Ready to Ship pieces are usually dispatched within 2 working days. Made-to-order and bespoke pieces are handcrafted to order and have longer lead times.

All orders are insured while in transit. Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Please note that delivery estimates apply once your order has been dispatched and do not include the production time required for made-to-order or bespoke pieces. Production lead times can be found on the relevant product page or will be confirmed during your consultation.

Please ensure your delivery address is correct before placing your order, as we cannot guarantee amendments once an order has been dispatched.

All deliveries require a signature upon receipt.

For UK orders, we use Royal Mail Special Delivery, a fully insured, tracked and signed-for next working day delivery service.

• Ready to Ship pieces are dispatched within 2 working days.
• Made to Order jewellery is handcrafted to order. Please allow 7–8 weeks for production unless otherwise stated on the product page.
• Bespoke commissions have individual lead times, which will be confirmed throughout your project.

If you're based in London, we are happy to provide a quotation for a same-day courier service.

Orders can also be collected from our Shoreditch Showroom.

Ready to Ship pieces are usually available for collection within 1-2 working days. Made to order and bespoke pieces will be available for collection once production is complete. We will notify you by email as soon as your order is ready.

We ship worldwide using fully insured international courier services.

For customers based in the EU, USA, Australia and New Zealand, all prices displayed on our website automatically exclude UK VAT (20% Value Added Tax).

Local duties, taxes and shipping costs are calculated and displayed at checkout based on your delivery address, meaning there are no unexpected customs charges or import fees upon delivery.

We ship to most international destinations via DHL.

For countries outside the regions listed above, any local duties, taxes or import charges are the responsibility of the customer. As import regulations vary between countries, we recommend contacting your local customs office for further information before placing your order if required.

If you have any questions regarding international delivery or customs, please contact us and we'll be happy to help.

If you have any questions regarding shipping, returns, international delivery or your order, please contact us at info@rachelboston.co.uk and our team will be happy to assist.

Every Rachel Boston piece is carefully presented in our signature gift packaging and securely prepared for transit, making it ready to give or treasure from the moment it arrives.

Our mailers are biodegradable and our shipping boxes are made from FSC-certified card. They’re 100% recyclable, as are our collection bags and envelopes.

When your jewellery is shipped, it's held securely in place by custom-fitted box inserts, so even the most delicate of pieces will arrive safely. Our jewellery boxes – from rings to necklaces – are fashioned from vegan leather, and are made to keep your piece protected forever.

We hope you love your Rachel Boston jewellery. If for any reason your purchase is not suitable, please contact us at info@rachelboston.co.uk and we'll be happy to advise.

If you need to amend or cancel your order, please contact us as soon as possible. We will always do our best to accommodate your request. Once production has begun on a made-to-order or bespoke piece, orders cannot be amended or cancelled.

To initiate a return, please email us at info@rachelboston.co.uk

Ready to Ship jewellery purchased online may be returned within 14 days of delivery for a refund, exchange or store credit, provided it meets the conditions below.

Items must be returned:

- Unworn and in perfect condition
- In their original packaging
- With any accompanying diamond or gemstone certificates

We reserve the right to refuse returns that do not meet these conditions.

Please note that Ready to Ship pieces that have been resized, engraved or otherwise customised cannot be returned or exchanged.

For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

As every made-to-order and bespoke piece is created specifically for each client, these items are non-returnable and non-refundable.

However, customer satisfaction is extremely important to us. If you experience any issues with your piece, please contact us and we will always do our best to resolve matters wherever possible.

For purchases made in our Shoreditch showroom, we are pleased to offer an exchange or credit note on unsuitable Ready to Ship items returned within 14 days, provided they are in saleable condition, accompanied by proof of purchase and returned in their original packaging.

Refunds are not available for in-store purchases. This does not affect your statutory rights.

For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

Return shipping costs are the responsibility of the customer.

We recommend using a fully insured and trackable service, such as Royal Mail Special Delivery within the UK, as we cannot accept responsibility for items until they have been safely received by us.

Original shipping costs, import duties, taxes and customs charges are non-refundable.

Refunds will be processed to your original payment method once your return has been received and inspected.

Please allow up to 15 working days for your refund to be processed.

Please inspect your order upon delivery.

If your jewellery arrives damaged, is faulty, or you believe you have received the wrong item, please contact us as soon as possible so we can resolve the issue promptly.

If your Rachel Boston jewellery requires repair through accidental damage or everyday wear, please get in touch with photographs where possible. We'll assess your jewellery and recommend the most appropriate solution. You can read more about your Warranty here.