Do you have a brick-and-mortar shop?
We have a showroom on Cheshire Street, walking distance from Shoreditch High Street Overground and Liverpool Street Station. Please note that we operate on an appointment-only basis as we can only present our collection to one client at a time. To schedule your consultation, please email us at email@example.com. We currently take consultations Thursdays through to Saturdays.
Do you have any other stockists?
We currently only sell directly through our showroom.
Do you make custom jewellery?
The bulk of our business is creating bespoke pieces for our clients, and it is something we love doing. Do not hesitate to get in touch to discuss your project further.
Where are your diamonds and gemstones sourced?
Our diamonds and gemstones are sourced from various places around the world depending on your project brief, but always from dealers who work in compliance with the Kimberley Process, so you can rest assured that you are buying an ethical and conflict-free stone. We can of course provide more specific information on a stone-by-stone basis, and can try to source stones from a particular place (for example, we often work with Canadian diamonds).
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I've gotten in touch – how long before I can expect to hear back?
If you have emailed us or submitted a bespoke form, we will do our best to reply to you either on the same or the following working day. Please check your junk mail if you haven't heard from us after 48 hours.
How do I figure out the ring size I need?
If you are ordering or commissioning a ring for yourself, you can either schedule an appointment with us so we can measure you, or go to your local jeweller who should be able to help. If you are ordering or commissioning a ring for your partner which they are unaware of, we can help you estimate an appropriate size, and we then offer one free complimentary resize post-proposal so that your piece fits them perfectly.
I would like an engraving on my ring, is this possible?
Yes! We offer both hand and laser engraving, on the inside and/or outside of the band. Please email us to discuss options and prices.
Do your pieces carry a hallmark?
In accordance with UK law, every gold and platinum piece we make carries a traditional UK hallmark, as well as our own maker’s mark.
Can you provide a valuation for my piece of jewellery?
We are very happy to provide a valuation for your Rachel Boston jewellery – you will need it for insurance purposes, amongst other things. Email us at firstname.lastname@example.org with a photo of your piece and any relevant paperwork (GIA certificate, etc) and we will get back to you with a valuation. Are all of your ring styles listed online?
All the rings from our collections are listed online, and we have a Bespoke photo gallery you can scroll through here. If you see a ring you like on our website or our Instagram page, but can’t find the information you are after, do email us with a screenshot and we will get back to you as soon as possible with any additional information you may need.
Do you carry a variety of different sizes in store?
We don’t carry much stock in store – we have sample rings available for you to try on, as well as one-off, ready to purchase pieces, but we make the vast majority of our pieces to order, and can therefore make them to your required size.
How is my jewellery packaged?
Our engagement rings come in a small, rounded square leather ring box embossed with our logo. We are currently looking into vegan jewellery boxes and other sustainable alternatives for our packaging.
What payment methods do you offer?
For Payments under £7k we accept all major debit and credit cards, including American Express, as well as bank transfers. For payments over £7k we require bank transfer unless discussed otherwise.
How do your prices compare to other retailers?
As we sell directly to our customers, our prices are already very competitive. If you are interested in a bespoke piece, you will set the budget, and we will work backward to determine what we can offer to fit your brief. We will never try to up-sell, and will only suggest design and stone options within your initial budget unless you ask us otherwise.
Do you have a minimum spend?
We have a minimum spend of £2000 for coloured gemstone and grey imperfect diamond projects, and £3500 for White Diamond projects. If you wish to recreate one of our pre-existing pieces, the prices listed on our website are a good estimate of how much your piece will cost. We will always confirm the final price with you before commencing work on your piece.
Are your prices inclusive of tax?
All the prices listed on our website and the quotes we provide for bespoke pieces are inclusive of UK VAT at 20%.
Can I claim back VAT?
If you’re a non-EU resident and you’re able to collect from our London showroom, you’ll be able to claim back the VAT upon leaving the country if you are leaving within 3 months of collection. For full details visit our VAT Refund page.
What is your refund policy?
Bespoke goods cannot be returned, as they have been made-to-measure to the client’s exact specifications. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-per-case basis. Rings purchased from our collection (“Ready to Ship” rings) can be exchanged for another piece from our collection or as credit towards a bespoke piece. The ring you have purchased must be returned to us unworn and undamaged, in its original condition and in its original packaging. Please kindly note that we do not offer refunds.
When will I receive my order?
We aim to ship ready-to-wear rings within three working days of receiving an order, but we usually send things off more quickly. If you are based in the UK and would like to receive your ring on a certain day (excluding Sundays), let us know, and we can coordinate. To recreate a ring from our existing collection, we require 6-8 weeks for manufacture. For bespoke pieces, we require between 3 to 3.5 months to complete your order depending on the complexity.
Do you ship internationally?
We offer shipping to most international destinations. Please contact us before placing your order if you have any questions regarding available shipping methods and/or prices. Please see our “Ordering from Overseas” section for more information.
How do you ship your orders?
For domestic orders, we use the Royal Mails Special Delivery service, which is a tracked, signed-for, insured, next day delivery service. We can also arrange for courier delivery if you are based in London. For international orders, we usually ship via DHL but are happy to discuss alternatives.