Yes. Our Shop & Showroom is located at 59 Redchurch Street, London, E2 7DJ, just a short walk from Shoreditch High Street Overground and Liverpool Street Station.

Our fine jewellery collections are available to browse, try on and purchase in-store. Engagement ring, wedding band and bespoke consultations take place in our private showroom by appointment.

Opening Hours

Tuesday to Friday: 11:00am – 6:15pm
Saturday: 10:30am – 5:45pm
Sunday: 11:00am – 5:45pm

Our engagement ring and wedding band collections are available to view by appointment only.

While our fine jewellery collections can be browsed without an appointment, engagement ring and wedding band consultations take place in our private showroom. Booking ahead ensures one of our specialists is available to guide you through the collections and that the full range of samples is reserved for your appointment.

Appointments are complimentary and can be booked via our online booking form or by emailing info@rachelboston.co.uk.

Appointments can be booked via our online booking form or by emailing info@rachelboston.co.uk.

We aim to respond to all enquiries within two working days. If you haven't heard from us, please check your junk folder before getting in touch again.

Engagement ring appointments last 45 minutes, wedding band appointments 30 minutes, and collection, repair or cleaning appointments 15 minutes.

If you'd like more time to consider your options, we're always happy to arrange a follow-up appointment.

Please email us as soon as possible at info@rachelboston.co.uk.

As appointments are often booked back-to-back, we may need to reschedule your consultation if you arrive more than 10 minutes late. We'll always do our best to find the most convenient solution.

Yes. We regularly work with clients throughout the UK and internationally via email and video consultation. 

Our bespoke process can be completed remotely, and we securely ship throughout the UK and to most international destinations.

There is no dedicated customer parking on Redchurch Street, however paid on-street parking is available on the surrounding roads throughout Shoreditch and Bethnal Green.

If you're driving, we recommend allowing a little extra time, as parking can occasionally be limited.

Yes. Both our shop and showroom are located on the ground floor, and we can provide a ramp over the entrance threshold if required.

If you have any accessibility requirements, please let us know before your visit and we'll be happy to help.

Yes. Well-behaved dogs are very welcome, provided they remain on a lead during your visit.

We are always happy to provide a water bowl and, of course, plenty of attention. Assistance and guide dogs are, of course, always welcome.

We don’t have a phone at our showroom, but our team are always on hand via email to assist you if you are running late.

If you've emailed us or submitted a bespoke enquiry, we'll do our best to reply the same or next working day. Please check your junk mail if you haven't heard from us after 2 working days.

Yes. Creating bespoke jewellery is at the heart of what we do. Whether you have a clear vision or just the beginning of an idea, we'd be delighted to discuss your project with you.

We create bespoke engagement rings, wedding bands and fine jewellery, guiding you through every stage from the initial concept to the finished piece.

Our made-to-order designs are existing Rachel Boston pieces that can be personalised by selecting your preferred metal, diamond or gemstone, or adapting details such as the setting or band.

Bespoke pieces are completely unique designs, created from scratch around your ideas, inspiration and chosen stones. Every bespoke project is developed in close collaboration with you, resulting in a piece that's entirely personal.

Simply email your brief, together with any reference images or specifications, to info@rachelboston.co.uk and we'll aim to respond within two working days.

Please note that quotations are valid for one month, as they reflect the current market price of gold and gemstones.

Every bespoke project is different, so we'll always ask if you have a budget in mind before recommending the most suitable options. This allows us to source the right stones and tailor the design to your priorities.

For bespoke engagement rings, our minimum spend is £7,000, while existing engagement ring designs with small adjustments typically start from £5,000. Our fully bespoke fine jewellery pieces start from £5,000.

Remodelling existing jewellery or resetting stones is considered on a case-by-case basis, with projects generally starting from £3,500 for existing designs and £5,500 for bespoke redesigns.

Following your consultation and stone sourcing, we'll provide a detailed quotation tailored to your project.

Ready to Ship jewellery must be paid for in full at the time of purchase.

For made-to-order and bespoke pieces, a 50% deposit is required before production begins. The remaining balance is payable once your jewellery is complete, prior to collection or dispatch.

Our jewellery is made to order in our London workshop, with lead times varying depending on the piece.

Ready to Ship pieces are available for immediate dispatch or collection.

Typical lead times are:

• Fine jewellery: 7–8 weeks
• Wedding bands: 7–8 weeks
• Existing engagement ring designs: 8–10 weeks
• Bespoke engagement rings: 12–14 weeks
• Remodels: 12–14 weeks

Please refer to the Delivery Time section on individual product pages for the most up-to-date information.

Our lead times reflect the time needed to source materials and handcraft each piece in our workshop. If you have a specific deadline, please get in touch before placing your order.

While we're unable to guarantee a faster lead time, we'll always do our best to explore the options available.

All of the designs from our permanent collections are available to view online.

Alongside these, we regularly create one-of-a-kind bespoke pieces that aren't listed on our website. You can explore a selection of these on our Instagram or contact us if you've seen something you'd like to know more about.

Yes, although the majority of our jewellery is made to order.

We keep a carefully curated selection of Ready to Ship fine jewellery, one-of-a-kind engagement rings and sample rings available in our showroom. If you're looking for something available immediately, our team will be happy to advise what we currently have in stock.

Rachel Boston jewellery is available exclusively through our London Shop & Showroom and our website.

Yes. We are proud to be a Certified B Corporation, meeting high standards of social and environmental performance, transparency and accountability.

All of the gold we use is either recycled or Single Mine Origin gold.

Our recycled gold is carefully refined and reused to minimise the need for newly mined material. Where we use newly mined gold, we choose Single Mine Origin gold, sourced from a single responsible mine with full traceability.

All of our diamonds are sourced in accordance with the Kimberley Process, and our gemstones are sourced through trusted suppliers who adhere to strict ethical standards. We are also able to provide the origin of the majority of our sapphires and coloured gemstones.

We also offer lab-grown diamonds as an alternative to natural diamonds.

To learn more, please visit our Responsible Jewellery page.

Every Rachel Boston piece is designed and made entirely in the United Kingdom.

Our jewellery is crafted by our skilled team in Hatton Garden, London's historic jewellery quarter, as well as in our In-House workshop above our Shoreditch showroom.

We offer both natural and lab-grown diamonds, depending on your personal preference and budget.

Every diamond we source is carefully selected by our team for its beauty and quality. Our natural diamonds are certified by GIA, while our lab-grown diamonds are certified by GIA or IGI where applicable.

As we source lab-grown diamonds specifically for each project, they are available on a made-to-order basis rather than held in stock.

If you're unsure which option is right for you, we're always happy to explain the differences and help you decide.

We source diamonds and coloured gemstones from trusted suppliers around the world, selecting each stone individually for its quality, character and suitability for your design.

All of our diamonds are sourced in accordance with the Kimberley Process, and we can provide detailed provenance for the majority of our sapphires and many other coloured gemstones.

If you have a preference for a particular origin, such as Canadian diamonds or Australian sapphires, we'll always do our best to accommodate your request.

Our jewellery is available in a selection of precious metals, including 9ct Yellow, White and Rose Gold, 18ct Yellow, White and Rose Gold, and Platinum.

As many of our pieces are made to order, we're often able to create them in an alternative precious metal upon request. Please contact us to discuss your requirements.

We are able to work with heirloom jewellery and gemstones, provided they are suitable for resetting. Diamonds, sapphires and other durable gemstones can often be incorporated into a bespoke design or adapted into one of our existing styles, subject to assessment by our workshop.

Unfortunately, we are unable to use clients' own gold when creating new pieces, as we cannot guarantee its composition or structural integrity.

Aside from heirloom jewellery, we generally only work with diamonds and gemstones that we have sourced ourselves. This allows us to verify their quality, provenance and certification, while ensuring they are suitable for the design and setting process.

Yes. In accordance with UK law, every gold and platinum piece we create is hallmarked by an independent UK Assay Office.

This hallmark certifies the precious metal content and guarantees the authenticity of your jewellery.

Our existing engagement ring designs are typically made within 8–10 weeks, while bespoke engagement rings usually take 12–14 weeks, depending on the complexity of the design.

Our wedding bands are generally completed within 7–8 weeks, while bespoke wedding bands typically take 12–14 weeks.

If you're working towards a proposal or wedding date, we recommend getting in touch as early as possible so we can advise on the best options.

If you're purchasing a ring for yourself, we recommend visiting our showroom or a local jeweller to have your finger professionally measured.

If you're planning a surprise proposal, don't worry. We can help estimate your partner's ring size, and all engagement rings include one complimentary resize after the proposal to ensure the perfect fit.

You can also download our Ring Size Guide for a printable sizing tools.

Yes. We have a wide selection of sample engagement rings and wedding bands available to try on during your appointment, allowing you to explore different designs, band widths and diamond sizes.

Alongside our samples, we also have a selection of one-of-a-kind engagement rings and Ready to Ship pieces available to purchase immediately.

Yes. We offer hand engraving by our skilled engravers in London, allowing you to add a meaningful date, initials or personal message to your ring.

Please get in touch to discuss the available styles, pricing and character limits.

We're always happy to use reference images as inspiration and discuss the elements that you've been drawn to.

While we'll never create a direct copy of another designer's work, we can reinterpret ideas through the Rachel Boston aesthetic to create something that feels personal and unique to you.

If you're remodelling an existing piece of jewellery, we can also take inspiration from your original ring while creating a new design that honours its story.

For us, the best jewellery is jewellery that continues to be worn and loved. Remodelling allows a sentimental or inherited piece to be reimagined into something that reflects your style today, while preserving its history and meaning.

There is also an environmental benefit. Reusing existing diamonds and gemstones gives beautiful materials a second life and is often a more sustainable choice than sourcing new stones.

We can often remodel heirloom jewellery, inherited pieces and existing engagement rings, creating a new design that better suits your style and lifestyle.

Every project begins with an assessment of your jewellery, and we'll advise on the best way to incorporate your existing stones into a new Rachel Boston design.

Yes. We'll examine your jewellery and carry out an initial assessment of your stones.

If needed, we can also arrange further testing or certification before beginning the design process, giving you a clear understanding of what you have before proceeding.

We're unfortunately unable to work with customer-supplied gold or platinum, as we can't guarantee the composition or structural integrity of externally sourced metal.

Instead, we create every remodel using recycled or Single Mine Origin gold or platinum from our trusted refiners, ensuring the highest standards of strength, longevity and craftsmanship. 

As every remodelling project is unique, we'll ask if you have a budget in mind before recommending the most suitable approach.

As a guide, existing design remodels start from £3,500, while fully bespoke remodelling projects start from £5,500. Following your consultation, we'll provide a detailed quotation tailored to your design and materials.

Most remodelling projects take approximately 3 to 3.5 months.

If you're working towards a particular date, please let us know as early as possible and we'll advise what's achievable.

Simply book an appointment or get in touch by email. We'll discuss your existing jewellery, assess your stones, talk through your ideas and guide you through the design process from there.

Consultations are available both in person at our London showroom and remotely for clients further afield.

Yes. Once your jewellery is ready, we'll contact you to arrange either collection from our Shoreditch showroom or delivery.

If you'd like to collect your piece in person, we'll ask you to book a collection appointment so we can ensure everything is prepared for your visit.

Within the UK, we send all jewellery via Royal Mail Special Delivery, a fully tracked, insured next working day service. International orders are shipped via DHL Express.

All deliveries are fully insured, tracked and require a signature on arrival. Once your order has been dispatched, we'll send you your tracking details so you can follow its journey. For London addresses, we can also arrange a bike courier at an additional cost.

Yes, we ship to most international destinations.

For customers in the EU, USA, Australia and New Zealand, duties, taxes and shipping costs are calculated at checkout, so there are no unexpected import charges on arrival. For other destinations, local duties and taxes may apply and are the responsibility of the customer.

If you have any questions about shipping to your location, please get in touch before placing your order.

Ready to Ship pieces are typically dispatched within three working days of your order, often sooner.

Made-to-order and bespoke pieces are dispatched once they have been completed. We'll contact you when your jewellery is ready to arrange either collection or a convenient delivery date.

Every piece of Rachel Boston jewellery is presented in our signature packaging, complete with a care guide and polishing cloth.

Orders are shipped in secure outer packaging to protect your jewellery in transit. If your purchase is a surprise or gift, we're happy to send it in unbranded packaging on request.

Our website automatically displays pricing based on your delivery country.

For customers in the UK, prices include VAT.

For customers shopping from the USA, Europe, Australia and other international destinations, prices are shown excluding UK VAT, with any applicable duties, taxes and shipping costs calculated at checkout where available.

Orders shipped outside the UK are not charged UK VAT. Depending on your destination, local duties, taxes and import fees may apply.

For customers in the EU, USA, Australia and New Zealand, duties and taxes are calculated at checkout, so there are no unexpected import charges on delivery.

For payments under £7,000, we accept all major debit and credit cards, including American Express, as well as bank transfer.

For payments over £7,000, we require payment by bank transfer unless otherwise agreed.

Each bespoke and made-to-order piece is created specifically to your requirements, these items are non-returnable and non-refundable.

Ready to Ship pieces purchased online may be returned within 14 days of delivery for a refund, exchange or store credit, provided they are unworn, undamaged, and returned in their original condition and packaging.

Please note that Ready to Ship pieces that have been resized, engraved or otherwise customised are not eligible for return or exchange.

Return shipping costs are the responsibility of the customer. We recommend using a fully insured and trackable service, as we cannot accept responsibility for items lost or damaged in transit.

To keep your jewellery looking its best, we recommend removing it before swimming, bathing, exercising, sleeping or using household cleaning products. Avoid contact with perfumes, lotions and harsh chemicals, and store your pieces separately when not being worn to help prevent scratches.

For more detailed guidance, please visit our Jewellery Care page.

Most rings can be resized after purchase. We offer one complimentary resize on engagement rings, provided no major design changes are required.

If you're unsure of your ring size or your ring falls outside our standard resizing guidelines, please get in touch and we'll be happy to advise.

Yes. We offer professional cleaning, polishing, repairs and restoration services for Rachel Boston jewellery. Whether your piece needs a simple refresh, a repair or a stone checked, our team will assess it and recommend the most appropriate service.

If your jewellery has been damaged or requires attention, please contact us with photographs where possible and we'll advise on the next steps.

Yes. We are happy to provide a complimentary insurance valuation for Rachel Boston jewellery featuring diamonds and gemstones supplied by us.

If your piece contains a client supplied heirloom diamond or gemstone, we recommend obtaining an independent valuation from a specialist third-party appraiser. We are happy to recommend a trusted valuer if required.

As our jewellery often holds significant material and sentimental value, we strongly recommend insuring your piece against loss, theft and accidental damage. If you have any questions about insuring your jewellery or would like to request a valuation, please contact us at info@rachelboston.co.uk.