Terms & Conditions
These Terms & Conditions govern your use of the Rachel Boston website and the purchase of products from Rachel Boston Ltd ("Rachel Boston", "we", "our" or "us").
By accessing this website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.
These Terms do not affect your statutory rights under applicable consumer protection laws.
About Us
Rachel Boston Ltd is a company registered in England and Wales.
Our registered office is:
Rachel Boston Ltd
59 Redchurch Street
London E2 7DJ
United Kingdom
Email: hello@rachelboston.co.uk
Using Our Website
We aim to ensure that all information on our website is accurate and up to date. However, occasional errors, omissions or inaccuracies may occur.
We reserve the right to:
We do not guarantee that our website will always be available or free from technical interruptions or errors.
You agree not to misuse this website, including attempting to interfere with its operation, introduce malicious software or gain unauthorised access to our systems.
Product Information
Every Rachel Boston piece is individually crafted or finished by hand. As a result, slight variations in finish, engraving, gemstone characteristics, proportions and colour may occur. These natural variations are not considered faults but are part of the character of handcrafted jewellery.
We make every effort to display colours, gemstones and precious metals accurately. However, colours may vary depending on your screen or device settings.
Natural diamonds and coloured gemstones frequently contain unique internal characteristics and inclusions which form part of their natural beauty.
Where antique diamonds are used, their individual characteristics, including open culets, higher crowns, irregular facet patterns and natural inclusions, are part of their unique appeal and should not be regarded as imperfections.
Product Availability
All products are subject to availability.
Many Rachel Boston pieces are made to order, while one of a kind pieces are available in limited quantities.
If, after an order has been placed, we discover that an item is unavailable or cannot reasonably be supplied, we will contact you as soon as possible to discuss alternative options or arrange a full refund.
Pricing
All prices displayed on our website are shown in Pounds Sterling (£ GBP) unless otherwise stated.
Where applicable, VAT is included for UK customers.
International customers may be responsible for import duties, customs charges, local taxes or handling fees, which are not included within our prices unless explicitly stated.
We reserve the right to amend prices at any time. Any changes will not affect orders that have already been accepted.
Although we take great care to ensure pricing is accurate, errors may occasionally occur. If we discover an obvious pricing error before accepting your order, we reserve the right to cancel the order and issue a full refund.
Payment
Payment can be made using the payment methods offered at checkout.
For bespoke commissions, payment schedules will be agreed individually and confirmed before production begins.
Jewellery will remain the property of Rachel Boston Ltd until full payment has been received.
Placing an Order
Submitting an order through our website constitutes an offer to purchase.
Your order is not accepted until we have confirmed acceptance by email.
We reserve the right to decline or cancel an order where necessary, including where:
If we cancel an order after payment has been taken, a full refund will be issued using the original payment method.
Bespoke Enquiries
Submitting an enquiry for a bespoke commission does not create a contract.
A bespoke commission will only begin once design details, pricing, payment arrangements and production have been agreed by both parties.
Separate Bespoke Terms may apply to commissioned work.
Website Content
All photographs, videos, illustrations, jewellery designs, CAD renders, written content, graphics, logos and other material displayed on this website are owned by or licensed to Rachel Boston Ltd and are protected by copyright, design rights, trademarks and other intellectual property laws.
No content may be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on this website at the time an order is placed will apply to that order.
Bespoke, Made to Order & Special Orders
Our Process
Every Rachel Boston piece is created with exceptional care by our London workshops and trusted craftspeople.
Many of our designs are made especially for each client rather than held in stock. Bespoke commissions and Made to Order pieces involve significant design, sourcing and production work that begins well before your finished jewellery is complete.
By placing an order for a Bespoke or Made to Order piece, you acknowledge that your jewellery is being created specifically for you.
Bespoke Commissions
Our bespoke service allows clients to create a completely individual piece of jewellery, designed in collaboration with our team.
Each commission is unique and may include:
Lead times provided during the design process are estimates and may vary depending on the complexity of the commission, gemstone availability and workshop schedules.
We will always endeavour to keep you informed of any significant changes.
Made to Order Jewellery
Many pieces from our collections are produced to order in your chosen size or metal.
Although based on an existing Rachel Boston design, these pieces are individually manufactured after your order has been placed and are therefore considered personalised items.
Special Orders
For the purposes of these Terms, the following are considered Special Orders:
Design Fees
Where applicable, design fees are payable before design work begins.
Unless otherwise agreed in writing, design fees are non-refundable, as they cover creative work already undertaken by our designers.
Deposits
A deposit is required before production begins.
Receipt of a deposit allows us to begin work on your commission, including purchasing materials, reserving workshop time and sourcing gemstones.
Until a deposit has been received, quotations remain estimates only and are subject to change.
Prices may occasionally change due to significant fluctuations in precious metal or gemstone markets before production begins.
Should this occur, we will discuss any revised quotation with you before proceeding.
Gemstone Sourcing
Where we source gemstones specifically for your commission, availability may change without notice.
Although we make every effort to secure selected stones, gemstones remain subject to prior sale until purchased.
If your chosen gemstone becomes unavailable, we will source suitable alternatives for your consideration.
Natural diamonds, antique diamonds and coloured gemstones each possess individual characteristics that make every stone unique.
No two gemstones are identical.
Client Approvals
Throughout the design process, we may request approval of designs, CAD models, resin models or gemstone selections.
It is the client's responsibility to review these carefully before approving production.
Once approval has been given and manufacture has commenced, further design changes may not be possible or may incur additional charges.
Production
Production will begin once all required approvals have been received and any agreed payments have been made.
Estimated completion dates are provided in good faith but are not guaranteed.
Delays outside our reasonable control- including delays from gemstone suppliers, hallmarking authorities, specialist setters or couriers - may affect production times.
Changes During Production
Where a client requests changes after production has begun, we will advise whether the requested changes are possible.
Additional labour, materials or CAD work may incur further charges and may extend production times.
Cancellations
Clients may request cancellation before production begins.
Where work has already commenced, we reserve the right to retain sums necessary to cover work completed, design services provided, materials purchased, gemstones sourced and any other costs reasonably incurred.
Where a gemstone has been specifically purchased for a commission, this cost is generally non-refundable.
If manufacture has commenced, cancellation may not be possible.
Returns
Because Bespoke, Made to Order and Special Order jewellery is created specifically for an individual customer, these items are exempt from the statutory right to cancel under the Consumer Contracts Regulations.
For this reason, Bespoke, Made to Order and Special Order pieces cannot be returned or exchanged unless they are faulty.
Nothing within these Terms affects your statutory rights where an item is defective or not as described.
Design Ownership
All sketches, CAD files, renders, drawings, concepts and other design work produced by Rachel Boston remain our intellectual property unless otherwise agreed in writing.
Creation of design work does not transfer ownership of the underlying design rights.
Our Commitment
We take enormous pride in every piece we create.
If, upon receiving your jewellery, you have any concerns, we encourage you to contact us as soon as possible.
While Bespoke and Made to Order pieces cannot ordinarily be returned, we will always work with you in good faith to resolve any genuine issues wherever reasonably possible.
Delivery, Returns, Exchanges & Ring Resizing
Delivery
We deliver throughout the UK and to selected international destinations.
Estimated delivery times are provided for guidance only and are not guaranteed. While we make every effort to meet quoted delivery dates, delays may occasionally occur due to circumstances beyond our reasonable control, including courier delays, customs clearance, hallmarking, supplier delays or other unforeseen events.
Risk in your jewellery passes to you upon successful delivery to the delivery address provided. Ownership of the jewellery remains with Rachel Boston Ltd until payment has been received in full.
Where a parcel is returned to us due to an incorrect delivery address supplied by the customer, or because delivery attempts were unsuccessful, additional shipping charges may apply before the order can be resent.
International Orders
We are pleased to ship to a number of international destinations.
International customers are responsible for ensuring that the products ordered comply with local import regulations.
Unless otherwise stated, customers are responsible for any import duties, customs charges, local taxes or brokerage fees that may become payable upon arrival in the destination country.
Unfortunately, we cannot accept responsibility for delays caused by customs authorities or local import procedures.
Ready to Ship Jewellery
Ready to Ship jewellery purchased through our website may be returned within 14 days of delivery for a refund, provided that:
Once your return has been received and inspected, any refund due will be processed using the original payment method.
Original delivery charges are non-refundable unless required by law.
The customer is responsible for the safe return of the item until it has been received by us. We recommend using a fully insured and trackable delivery service.
Items That Cannot Be Returned
The following items cannot be returned or exchanged unless they are faulty or not as described:
This does not affect your statutory rights if an item is faulty or not as described.
Faulty or Damaged Items
We take great pride in the quality of our jewellery.
If you believe your jewellery has arrived damaged, is faulty, or is not as described, please contact us as soon as reasonably possible after receiving your order.
Where appropriate, we may ask you to provide photographs before arranging return of the item for assessment.
If a fault is confirmed, we will repair, replace or refund the item in accordance with your statutory rights.
Normal wear and tear, accidental damage, misuse, neglect or damage resulting from unauthorised repairs are not considered manufacturing faults.
Please see our Warranty & Jewellery Care pages for further information.
Ring Resizing
We offer one complimentary resize on engagement rings purchased directly from Rachel Boston, provided the requested size adjustment falls within a reasonable range that can safely be achieved.
Certain designs, including full eternity rings, some gemstone set bands and specific bespoke designs, may not be suitable for resizing. Where resizing is not possible, we will discuss the available options with you.
Further resizing requests after the complimentary resize, or resizing made necessary by significant changes in finger size, may incur a charge.
Resizing carried out by a third party may void our warranty where the work has contributed to subsequent damage or defects.
Returns Process
Before returning any jewellery, please contact us so that we can provide return instructions.
Items should be packaged securely using their original presentation box where possible.
Rachel Boston Ltd cannot accept responsibility for returned items that are lost or damaged in transit.
We recommend retaining proof of postage and using a fully insured, trackable delivery service appropriate to the value of the jewellery.
Refused Deliveries
If an order is refused upon delivery (other than where required under your statutory rights), any shipping costs, customs charges, duties or courier fees incurred as a result of the refusal may be deducted from any refund where legally permitted.
Repairs
We are pleased to offer repair services for Rachel Boston jewellery.
Repair charges, timescales and available services will vary depending on the nature of the work required.
Where damage has resulted from accidental impact, everyday wear, misuse or work carried out by another jeweller, repairs may be chargeable even where the jewellery is within its warranty period.
We recommend that all fine jewellery is worn with appropriate care and inspected periodically to ensure gemstones remain secure.
Warranty, Intellectual Property & Legal
Warranty
Every piece of Rachel Boston jewellery is crafted with exceptional care and attention to detail.
Should you believe your jewellery has developed a manufacturing fault, please contact us and we will be happy to assess the piece.
Our warranty covers manufacturing defects but does not cover:
Where a manufacturing fault is identified, we will repair or replace the item where appropriate.
Nothing within these Terms affects your statutory rights.
Jewellery Care
Fine jewellery should be worn with appropriate care.
We recommend removing jewellery before activities that may expose it to unnecessary impact, abrasion, chemicals or excessive force, including sport, heavy lifting, gardening and household cleaning.
Regular professional inspection of gemstone settings is recommended to help ensure stones remain secure throughout the lifetime of your jewellery.
Please refer to our Jewellery Care Guide for further information.
Gift Cards
Gift cards are valid for twelve months from the date of purchase unless otherwise stated.
Gift cards:
If the value of your order exceeds the available gift card balance, the remaining balance must be paid using another accepted payment method.
To enquire about the remaining balance on a gift card, please contact our team.
Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any rights that cannot legally be excluded under applicable law.
Subject to the above, Rachel Boston Ltd shall not be liable for losses that were not reasonably foreseeable at the time a contract was formed, or for indirect or consequential losses arising from your purchase or use of our website.
Our total liability in connection with any order shall not exceed the purchase price paid for the relevant item, except where applicable law provides otherwise.
Force Majeure
We shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
Where such circumstances arise, we will make reasonable efforts to minimise disruption and fulfil your order as soon as reasonably possible.
Intellectual Property
All jewellery designs, product names, collections, artwork, CAD files, illustrations, photography, videos, written content, graphics and other material displayed on this website are owned by or licensed to Rachel Boston Ltd and are protected by copyright, trademark, design rights and other intellectual property laws.
No material from this website may be copied, reproduced, distributed, adapted or used for commercial purposes without our prior written permission.
Nothing in these Terms transfers ownership of any intellectual property rights to users of this website.
Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal information.
Third-Party Links
Our website may occasionally contain links to third-party websites for your convenience.
Rachel Boston Ltd has no control over the content or availability of these websites and accepts no responsibility for them or for any loss or damage arising from their use.
Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.
Governing Law
These Terms & Conditions and any contracts formed between you and Rachel Boston Ltd shall be governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, or require assistance with an order, please contact us:
Rachel Boston Ltd
Email: hello@rachelboston.co.uk
