Delivery and Returns
DOMESTIC SHIPPING
For domestic orders, we use Royal Mail's Special Delivery service, which is a tracked, signed-for, insured, next day delivery service. For pieces that are in stock, we aim to ship them within 3 working days of your order.
Our made-to-order pieces can take anywhere from 6-14 weeks to create and we will contact you when they are finished and ready for either collection or shipping.
We can also arrange for courier delivery if you are based in London for an extra cost.
INTERNATIONAL SHIPPING
We offer shipping to most international destinations. Please contact us before placing your order if you have any questions regarding available shipping methods and/or prices. We usually ship via DHL for international orders, but please let us know if you would like to discuss alternatives.
Please be aware that any duty and taxes that may be due in the country of destination are the responsibility of the customer.
RETURNS
Bespoke goods cannot be returned, as they have been made-to-measure to the client’s exact specifications. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis. Rings purchased from our collection (“Ready to Ship” rings or fine jewellery in stock) can be exchanged for another piece from our collection or as credit towards a bespoke piece. The piece you have purchased must be returned to us unworn and undamaged, in its original condition and in its original packaging.
Please kindly note that we do not offer refunds.
For domestic orders, we use Royal Mail's Special Delivery service, which is a tracked, signed-for, insured, next day delivery service. For pieces that are in stock, we aim to ship them within 3 working days of your order.
Our made-to-order pieces can take anywhere from 6-14 weeks to create and we will contact you when they are finished and ready for either collection or shipping.
We can also arrange for courier delivery if you are based in London for an extra cost.
INTERNATIONAL SHIPPING
We offer shipping to most international destinations. Please contact us before placing your order if you have any questions regarding available shipping methods and/or prices. We usually ship via DHL for international orders, but please let us know if you would like to discuss alternatives.
Please be aware that any duty and taxes that may be due in the country of destination are the responsibility of the customer.
RETURNS
Bespoke goods cannot be returned, as they have been made-to-measure to the client’s exact specifications. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis. Rings purchased from our collection (“Ready to Ship” rings or fine jewellery in stock) can be exchanged for another piece from our collection or as credit towards a bespoke piece. The piece you have purchased must be returned to us unworn and undamaged, in its original condition and in its original packaging.
Please kindly note that we do not offer refunds.